Concert & Event FAQ’s

Are your shows outdoors or indoors?

Big Rail has an indoor tap room and can accommodate small acts inside, however our concerts featuring full bands are usually outdoors, rain or shine (even in winter). Keep an eye on the weather and dress appropriately.

Can I hang out for free during a ticketed event?

Yes! (With some rare exceptions.) The tap room and its extensive back porch & patio area are free & open to the public at the hours posted on our web site, even during ticketed events. The only exception is when we have a sold out event… in those cases, parking is a premium so we ask that only customers with a valid ticket be on-site.

Our beer garden in the woods is open to the public any time the tap room is open, except during ticketed/private events or dangerous weather. Please check our schedule and plan accordingly.

What happens if a show gets canceled or rescheduled? Do you offer refunds?

Free events may be canceled or rescheduled from time to time if the weather isn’t looking favorable. We want to put bands in front of a good crowd, so rescheduling is often better than having them play in front of no one. In such a case, we’ll make an announcement through our communication channels and update the web site.

Ticketed Events will have their own terms. Certain events will be fully refundable, and others will not. You will be required to agree to the terms & conditions for each event at check out.

If we cancel or reschedule a ticketed event, we’ll make an announcement through all of our communication channels: social media, email, and on our web site. If the terms allow for refunds, your ticket will be refunded automatically.

What seating is available?

There are picnic tables and benches in the fire pit areas, however all available seating is first-come-first-serve, so bringing a lawn chair is recommended especially for busy events.

Is there a wheelchair-accessible area?

The tap room, back porch, nearby ADA parking spots, and indoor restrooms are all contiguous concrete and on one level, and can be accessed easily via wheelchair.

The beer garden has separate ADA parking and outdoor accessible restrooms, also all concrete and on one level. The majority of the beer garden’s ground surface is firm and level with extensive grass, some gentle slopes, and patches of mulch in heavily trafficked areas. Wheelchairs can generally be navigated through the grass without issue, but certain spots may be a bit more difficult to access depending on the type of wheelchair and comfort level of the driver. Both outdoor stages can easily be seen and heard from a comfortable distance at many level locations — though the big stage sits at the bottom of a natural amphitheater, and as such the ground immediately in front of it is more sloped.

Can I bring my own food or alcohol?

Per Pennsylvania law, ALL outside alcohol is prohibited and if you have so much as a suspicious looking container you may be asked to leave. Food trucks will be on site and we ask that you patronize them, but small snacks are OK and if you have special dietary needs you may bring in your own food.

Can I bring my kids? My dog? My goat?

Big Rail is friendly to all families and leashed, well-behaved pets. Per Pennsylvania law, anyone under the age of 21 must be accompanied by a parent or guardian over the age of 25. For ticketed events, kids 12 and under get in FREE. There is a giant sandbox, yard games, and space for kids to run, however we must stress that you need to keep an eye on your kids, and keep your pets leashed, as property damage will not be tolerated.

Will tickets be on sale the day of a show?

Generally speaking you’ll be able to get tickets at the box office unless the show sells out. However, we definitely recommend getting tickets beforehand so you don’t have to wait in line as long. Additionally, tickets sold day-of at the box office may have an increased price compared to buying through SimpleTix or Eventbrite (typically $5-10 above the online price).

Are tickets refundable?

That depends. Each ticketed event will have its own terms & conditions which you must agree to when checking out.

For non-refundable events: Refunds will not be processed for any reason, even if the event is canceled.

For refundable events: Refunds will be issued up until the day before the event, for any reason. Please use our contact form, or reply to the ticket email, and include your order number to request a refund. If the event is canceled, your ticket will be refunded automatically.

What kind of beer / alcohol do you serve?

We’ve got you covered. Big Rail makes everything from light beers to dark stouts, hoppy IPAs and malty reds, sours, saisons, and seasonals. So you’ll probably find something you like. We also have a gluten-free hard cider option and feature guest wine and spirits made in PA.